Refund-Reprint Policy Overview

Please remember the updated Refund/Reprint Policy may change without prior notice to adapt to our evolving policies, services, and customer feedback. It’s important to review it regularly as the current Returns/Refund/Reprint Policy will be applicable when placing an order with ladprint.

Rest assured, we stand behind the quality of our printed products and guarantee they will meet industry standards without any defects. Should you encounter any general issues with your print job, our Customer Service Department is readily available to assist you.

If you believe that your print job is defective or has failed to meet your requirements, we kindly request that you contact ladprint in contacting us via our contact form within six (6) business days of receiving your order. Failure to initiate contact within this timeframe will be deemed as satisfaction with the job, releasing us from any obligation to provide a refund or reprint. Once you contact us, we will promptly review your request within five (5) business days to determine if a reprint or refund is more likely appropriate. If further information is needed, we will promptly inform you via call or email. Failure to provide the requested information within a reasonable timeframe will release us from any obligation to provide a refund or reprint. If we confirm that a product is defective or has not met our obligations, we will provide one of the following two resolutions:

–We will Refund the order to the original price.
–We will Reprint the order in question

Please be aware that we may ask for samples of any items that are claimed to be defective before proceeding with any resolutions mentioned above

A member of our Customer Service team will typically reach out to you within 48 hours once we have determined that a reprint or refund is necessary to confirm the approved solution. If you do not manage to connect with our representative within five (5) business days of their initial attempt to contact you with the approved solution, we will assume that the issue has been resolved and no reprint or refund will be issued. After the approved solution is agreed upon, you are required to send back the entire original print order to the address provided by our customer Service representative within 15 calendar days after the date the solution is approved, unless we mutually agree otherwise. If you fail to return it within this timeframe, you agree that the original order will be charged to your credit card on file with ladprint.

A refund or Print replacement can only be processed once an authorized solution has been approved and, unless there is mutual agreement, if deemed necessary to provide that the complete original print order has been
returned to and received by us.

A refund will be issued within 10 business days of the company’s receipt of the original product order, and or where applicable.

Normal production for a reprint will commence within 2-5 business days after we confirm receipt of the product, or at an earlier time if agreed upon.

The preceding info specifies that ladprint is solely responsible for any defective orders. According to the extent allowed by law, ladprint is not responsible for indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, goodwill, use, data, or other intangible losses (even if ladprint has been made aware of the possibility of such damages) resulting from the order.

Listed below are some criteria and instances of problems that do not qualify as reasons for a reimbursement, exchange, or replacement of a product:

-If an order is declined upon delivery or if it is undeliverable, we can resend the product if the customer covers the shipping costs.
-The customer’s error in providing the incorrect shipping address may result in the product being lost, delayed, or returned to ladprint. If the product is later found or returned to us, we will resend it with the corrected address and require an extra shipping fee for the new shipment.
-Products can get delayed due to a variety of reasons acts of god such as bad weather, quarantines, problems with shipping companies, government actions, labor disputes, and other unforeseen circumstances. These delays are beyond our control, or any other circumstances that are not in our direct control, but we’ll do our best to keep you updated and get your product to you as soon as given ly possible

-Product that has experienced a color shift during the conversion to CMYK format, for example as a result of having been submitted by the customer in RGB or PMS Pantone colors. For example: sometimes, when a product is being printed, the colors can look different than what was expected. This can happen if the original colors were in a different format than what is needed for printing. For example, if the colors were in RGB or PMS Pantone, they might not look the same when CONVERTED to CMYK for printing.

-Errors in the customer file you upload, such as misspelled words, incorrect images, printing mistakes, grammar issues, font problems, punctuation errors, wrong cuts, missing folds, die lines, crop marks, transparency, overprint, and finished product size and other technical issues, won’t be fixed by Ladprint. we don’t make any changes to customer files.”

-Product that experiences print or images that are fuzzy, pixilated (Low Resolution) or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 300 DPI (Dots Per Inch) at 1:1 ratio (or 100%) and/or in CMYK mode.
“Please make sure that the pictures or designs you provide for printing are clear and not blurry or distorted. The minimum resolution should be 300 DPI (dots per inch), and the colors should be in CMYK mode.”

-Products that do not exactly match color or ink density. ladprint does not do color matching to customers file or specific ink density.

-Some products may not be suitable for printing on writing on, unless the product description says otherwise. Products with a UV coating usually cannot be printed on or written on. Matte finished products may or may not allow printing on or writing on. We suggest ordering a sample from us and testing it with your printer before making a final order. Ladprint is not responsible if a product cannot be printed or written on, unless the product specifically states that it is suitable for this purpose.

-Orders that are duplicated and submitted to us as a result of customer error.

-Orders that are canceled after the product has entered into production (or any process thereafter).

-Orders including materials with a expiration date that are delivered after the specified date or with inadequate time to utilize the materials as intended are the responsibility of the customer. Customers are responsible for ensuring they allow enough time when they place an order for time-sensitive materials and or products.

-A customer’s breach of any of the terms and conditions that regulate the usage of the ladprint website and/or the purchase of a product.

-Please remember the following any Viruses, worms, trojan horses, and other types of harmful or malicious code within submission of a design that evade detection or removal through ladprint’s standard virus/malicious code detection methods are deleted and may cause the removal of your account

• Ladprint is not responsible for any loss, corruption, or damage to your personal information, Customer Content, order history, or related data stored by ladprint.
• We may not notify you of any delay, loss, or damage related to your printed products or shipment, or any inaccuracies in such notifications.
• The shipper may release an order without obtaining a signature.
• Please be aware that ladprint’s provision of advice, assistance, or guidance on this Website or through our Customer Service representatives does not imply acceptance of responsibility or liability for any issues that may arise in connection with any print order or services provided.