Frequently Asked Questions
We open from 10:00 am to 5:00 pm, please note that if submit a design between 3:30 pm and 4:00 pm it will be likely processed the next day
For your convenience, depending on the product ordered, usually all production ready jobs received and confirmed take about a 2-5 Day also shipping will be dependent on your location.
For now we accept visa, paypal and stripe
If you believe your print job is defective or has not otherwise met your requirements please contact lad print, via the e-mail contact email with design and order, within six (6) business days of receiving your order. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you have contacted us, we will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determined that a product is in fact defective or has not otherwise met our obligations, one of the following two resolutions will be offered:
A. We will reprint the print job
B. We will refund the original order price
PLEASE SEE REFUND & REPRINT POLICY.
yes we do, however we process bulk orders differently Although we endeavor to ship the quantity ordered, lad print reserves the right to ship within 5% over or under the requested quantity. If a minimum quantity is a necessity, we recommend that you adjust the total quantity ordered to account for the possibility of an under run.